University of Northampton

University of Northampton

Information Technology Service Management

This course addresses the need to understand the responsibilities, components and opportunities for IT service management, in an area of expanding job opportunities due to skill shortages in the modern world of business in a global service economy. This course is suitable for any student wishing to move into IT service management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management. The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers and by continual reassessment ensures that all material is relevant to current computing and management expectations. The course encompasses IT service management through a series of progressive units developing knowledge from fundamental concepts, through to units addressing IS strategy, management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT service management best practice. The course addresses current standards for IT service management, such as ISO20000 and ITIL.

Entry requirements

Candidates normally hold a recognised 1st or 2nd Class Honours degree (or equivalent), or a postgraduate qualification for which a degree or HND qualification was a necessary entry requirement. Applicants with relevant work experience in the IT field and related professional qualifications for example ITIL, will be considered on an individual basis.

Course modules

Year 1: quality and it management; change management and project management; service improvement.
Year 2: service transition' service operations; strategic management of is; research methods; information systems methods; dissertation.

Assessment methods

The course has a mixture of assessment involving practical work, essays, reports based on real-world provision, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year the 10000-15000 word applied research project is a key element of the course.

Qualifications

Qualification Study mode Start month Fee Course duration
MSc Full-time September 2016 GBP 2,980 per Year 1 (International) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (Northern Ireland) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (Scotland) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (Wales) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (EU) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (England) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (International) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (Northern Ireland) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (Scotland) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (EU) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (Wales) 1 years
MSc Full-time September 2016 GBP 2,980 per Year 1 (England) 1 years
MSc Part-time September 2016 - 2 years
MSc Part-time September 2016 - 2 years
MSc Distance learning September 2016 - 2 years
MSc Distance learning September 2016 - 2 years
PgCert Full-time September 2016 - 1 years
PgCert Full-time September 2016 - 1 years
PgCert Distance learning September 2016 - 2 years
PgCert Distance learning September 2016 - 2 years
PgDip Part-time September 2016 - 2 years
PgDip Part-time September 2016 - 2 years

Campus details

Campus name Town Postcode Region Main campus Campus Partner
Distance learning
Avenue Campus Northampton NN2 6JD East Midlands

Get in touch

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Key information

Contact: 
Personal Enquiry Assistant, Contact Centre
Telephone number: 
0800 358 2232